Testimonials
Unsolicited positive statements from our current clients:
2 /7/10
"As a result of being involved I feel that I can confidently report that an audit by HDAA is empowering and builds on the strengths of the particular organisation being audited" (from a quality advisor who observed HDAA auditing).
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5/6/10
"Thanks... Your incredible efficiency is very much appreciated!"
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13/4/10
"Many thanks for your wonderful and fast assistance in getting (our practice) accredited for Stage 1. I appreciate your prompt and professional assistance."
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9/4/10
"Thanks for your very prompt reply!"
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8/4/10
"We felt as if we were involved in a "dialogue" rather than an examination. We especially enjoyed the white board exercise that (the auditor) conducted with the group... it brought a lot of elements in our quality system together. Seeing it in this light was energising. The service users also commented on how they'd enjoyed being part of the audit process. We sincerely appreciate the way the audit visit was conducted."
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28/9/09
"We have found the whole Quality Framework and Audit process a profound learning and development experience"
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16/9/09
"We were very pleased to receive such a positive report from you and your team as we have been working towards improving and updating our office and our Policies and Procedures to ensure the very best care is given to our Clients and to creating a positive working environment for our staff. We feel that such an encouraging Draft Audit Report and helpful Suggested Improvement Action Plan are supportive of our efforts in endeavouring to bring about "best practice" for our Association."
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"I felt the whole process was very well managed - the auditors were most helpful, informative and friendly."
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"I found this audit very positive. I have worked with different auditing agencies and ended up frustrated and very angry. This was an extremely positive experience."
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"We were very happy with the service provided and level of communication and liaison provided. We have no complaints which need addressing and no suggestions for improvements at this time."
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"Well done. Very professional."
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"We loved the company and the people involved - very helpful and supportive. The experience of this first time process can only help to improve things from our end and from theirs - we will use the company again."
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"Cannot think of anything - we were very impressed with the service."
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"Excellent, professional, sensitive, very positive.... motivates to improve service"
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"I found both auditors very professional, very down to earth and non-threatening... made us feel very comfortable. Very good feedback on the day about our services."
